Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.6
Location
7.7
Service
7.0
Dining
7.0
Guest reviews
7.0/10
based on 8 reviews
3.5/5
based on 2741 reviews
7.4
7.4/10 based on 10086 reviews
#392 of 641 hotels in Berlin based on Tripadvisor
John
United Kingdom,
April
2024
7.2/10
The hotel is a 4-star accommodation that falls a bit short in terms of cleanliness for some rooms, but overall, it looks as pretty as it does in the pictures. The staff is friendly but had a couple of hiccups like opening the door early on checkout day. The location in Lichtenberg provides a good base for exploring Berlin at a more affordable rate compared to other districts. The dining options are varied, but the pricing may not always match the quality of the experience.
Rooms
7.0
The rooms didn't meet the highest standards of cleanliness, but they are visually appealing as advertised.
Service
7.0
In my opinion, the staff were generally friendly, but there were a couple of incidents where they opened my door too early on checkout day.
Location
9.0
The hotel's location in Lichtenberg is convenient for exploring Berlin without the hefty price tag of other areas.
Dining
7.0
The dining scene offers a decent variety that may come at a slightly inflated price point in some cases.
Facilities
6.0
The facilities provide the basics without any standout offerings.
John
United Kingdom,
March
2024
7.2/10
My stay at the Gand City Hotel was a mix of positives and negatives. The rooms, although small when the hotel is busy, were quite cozy. The service, while not entirely up to expectations, tried to make up for it with politeness. The location, especially due to its proximity to the tram station, was convenient with good public transport options. The dining experience, although taking its time, offered decent self-service food. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms, while small especially during peak times, were cozy.
Service
6.0
The service could be more helpful, but the staff tried to make amends with polite gestures.
Location
8.0
The location was quite good, near the tram station for easy access to city center.
Dining
7.0
The dining experience, although slow, provided decent self-service options.
Facilities
8.0
The facilities were adequate for a comfortable stay.
Robert
United Kingdom,
November
2023
7.2/10
I loved my stay at the hotel! The rooms were stylish and had a stunning view from the top floor, just like in the pictures. The decor was really nice, and the flat-screen TV was a bonus. However, there were no kettle, shampoo bottles, or a functioning wall safe in the room. The air conditioning was reasonably effective.
Rooms
8.0
The rooms were stylish and had a great view. However, some amenities were missing like a kettle and shampoo bottles.
Service
7.0
The service was good overall, but there were some issues with communication and missing room amenities.
Location
7.0
The hotel's location was convenient, especially being near the tram station that directly connects to hotspots in Berlin. However, the dependence on trams could be a drawback.
Dining
7.0
The dining experience was pleasant overall, with a variety of options. However, there were some issues with information and availability of certain items.
Facilities
7.0
The facilities were decent, but there were minor issues with missing items in the room.
Rosemary
United Kingdom,
August
2023
6.0/10
The hotel was decent overall with a standard room matching the online pictures, but nothing extraordinary. The service was satisfactory with polite staff. The location was convenient for transportation but somewhat noisy. The dining options were average with reasonable prices. However, the facilities lacked modern amenities.
Rooms
7.0
The room was fine, exactly as shown online, but nothing exceptional.
Service
6.0
The service was okay, with polite staff but lacking some modern amenities.
Location
6.0
The location was convenient for transportation but noisy.
Dining
6.0
The dining was reasonably priced but lacked variety.
Facilities
5.0
The facilities could use some modern upgrades.
Leonard
United States,
June
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were spacious and provided ample space to keep my belongings. The quick response from reception to move us to a quieter room when needed was greatly appreciated. However, the small size of the reception area during peak times was a slight inconvenience.
Rooms
8.0
The rooms are quite big and have lots of space to put stuff.
Service
9.0
The staff serving breakfast were really helpful and made my stay enjoyable. They promptly resolved any issues, like ignoring 'do not disturb' signs, and offered alternative solutions when necessary.
Location
9.0
The hotel's close proximity to the tram station was advantageous, making it convenient to explore the city. It was a perfect location for easy access to public transport.
Dining
8.0
The breakfast options were good with a variety to choose from. The hotel, although not centrally located, was near kebab shops and public transport stops, adding to the dining experience.
Facilities
7.0
The hotel provided essential facilities like room service, laundry, and tours assistance. However, charging for parking when far from the city center was a downside in terms of value for money.
Martha
United States,
May
2023
7.8/10
The hotel offers a nice upgrade in clean and spacious rooms, although the absence of the blue sheets seen in photos made it feel a bit stark. The service, despite some odd moments during check-in, was ultimately polite and accommodating. The location is very convenient thanks to its proximity to a tram station, though directions to rooms in separate buildings could be clearer. The dining experience was enjoyable overall, but delays reaching downtown were a drawback.
Rooms
8.0
The clean and spacious rooms were a nice upgrade, although lacking the blue sheets seen in pictures.
Service
7.0
The service had some odd moments during check-in but was overall polite and accommodating.
Location
9.0
The hotel's location near a tram station offers excellent convenience, with frequent services to the city center.
Dining
7.0
The dining experience was nice, albeit with some delays in reaching downtown.
Facilities
8.0
The hotel offers fine facilities for a comfortable stay.
Robert
United Kingdom,
April
2023
7.0/10
The hotel offers spacious and cozy rooms, slightly different from the website pictures, but still lovely. The service is a mix of professional and friendly, although with minor issues. Location-wise, it is near public transportation but lacks nearby dining options. The dining experience is satisfactory, and the facilities are decent.
Rooms
8.0
The rooms were big, nice, and cozy, slightly different from the advertised pictures.
Service
7.0
The service was a combination of professional and friendly but had minor hiccups, like not assisting with a faulty vending machine.
Location
6.0
The hotel is in former East Berlin, dependent on trams for transportation, with limited nearby dining options.
Dining
7.0
The dining experience was okay, with cheaper prices during check-in.
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